Tips to prevent "Item Not Received" disputes and improve Shipping ratings:   1. Clearly state your shipping methods and estimated timings to set buyer expectations   ● Clearly introduce yourself on your listings as an international seller，explaining that international shipments may take longer. ● State your shipping method in your listing, your location, handling time, and the expected shipping time as well as cost. Do inform your buyer that their package is subject to customs inspection in their country, which may delay the delivery, and that they buyer may be subject to any duty tax imposed by their country’s customs.   Country Delivery Time Summary Business Days (Holidays not included) 5-8 9-12 13-16 17-19 20-22 Business Days + Weekend 5-9 10-14 16-20 18-23 25-30 United Kingdom Item Arrived Ratio 12.0% 60.5% 28.3% 5.2% 3.0% United States Item Arrived Ratio 8.5% 54.3% 28.0% 9.2% 4.0% Canada Item Arrived Ratio 4.0% 48.2% 28.0% 15.3% 5.5% France Item Arrived Ratio 10.3% 24.2% 47.4% 13.1% 6.0% Australia Item Arrived Ratio 20.8% 51.0% 14.0% 10.0% 5.0%   ● Additionally，eBay allows you to set up a free “auto answers” (see below), which allows buyers to search for answers to their questions before contacting you. This may alleviate buyer concerns and also lessen the volume of emails that you need to reply to. Click here to set up your Q&A.     2. Proactively communicate with your buyer before, during and after shipping, to alleviate any concerns   ● Update your buyer on their payment status, and advise them that you will ship out as soon as possible. You can set up your emails here ● International shipping takes time, so to help prevent buyer concern, ask them 7-10 days after shipment if the item has arrived.   3. To prevent mistakes in buyer addresses, ask your buyer to confirm their mailing address prior to shipment   After your buyer makes the payment, check their shipping details are the same in eBay and PayPal. If they are not identical, ask the buyer immediately to confirm their correct address. If you do not receive a response, you may use the PayPal mailing address to ship.   4. Include your contact information for buyers, so that in the event of shipment delays or problems, you can swiftly resolve buyer concerns.   In your communications with your buyer, provide a quick way to contact you – for example your Skype details, direct email address, and phone number.   To prevent buyers from getting impatient waiting for your reply, you can provide an estimated time frame when they should expect to hear back from you.   * If you are shipping higher value items, do consider adding a tracking option to make your listings more attractive to potential buyers and increase buyer satisfaction.   Tips to meet buyer expectations and prevent "Item Not As Described" disputes:   1. Quality check your merchandise and package items securely   The quality of your merchandise is critical to your business success, and is a key factor in being able to your success. Because of this, check your item’s exterior and working mechanisms carefully before you list. When shipping, ensure your item is protected securely.   By ensuring your merchandise quality, your buyers will be satisfied and this prevents any item not as described disputes.   2. Take multiple photos of the actual item for sale   ● The most eye-catching listings have clear, close-up photos. This allows buyers to have a clear perspective of what they are purchasing and prevent buyer dissatisfaction. Taking photos of the actual item will provide the buyer a good impression of your listing. ● Additionally, because photos are only two-dimensional, try to take photos of the item from various angles and provide a detailed and accurate description, clearly stating if there are any flaws. Being transparent about your item allows the buyer to make a qualified decision on their purchase and prevent any disputes afterwards.   3. Inspect your item carefully, and provide full information in your listings   ● Photos are powerful and accurate in describing your item, but it is important to also provide a detailed description, especially if the item has any flaws or is second-hand. This will help alleviate buyer apprehension. The more the buyer is informed, the more they will be satisfied with the actual item. ● If the item has operational instructions, do include them in your item description. If there are more complex instructions or information, you may wish to post a photo instead to illustrate your point.      4. Utilise the 'Item Specifics' to surface your listings to buyers   When buyers type in a keyword to search for listings, they can further refine their search in the left navigation bar to narrow in on their selection. This is based on the Item Specifics you fill in when listing your item. The more you fill in, the greater the chance a buyer will have in finding your listing and obtaining key information about your item. Pay careful attention in filling in your Item Specifics, especially the item condition in order to increase your exposure.